|  | | Prosupporter |  | | Description: Prosupporter | | Prosupporter is a webbased helpdesk script to manage emails and support requests. One or more staff members use one POP3-Account to send and receive requests. Features: - get messages from a pop3 account and store them in a database - recognition and storage of email attachments - users can send requests with a web based submission form - users can send requests by submitting an email - every message has its unique ticket id for tracking - corresponding ticket id is retrieved automatically and can be added manually via subject line - you can answer requests, simply store them with a comment, forward them to other users with a comment or set them as junk - research in old messages - statistics per user/type of messages user/rating - personal header and footer for every user - standard replies for all users - generate a public FAQ (knowledgebase) for visitors where you can modify the messages and select which one should be displayed - original messages are always kept in a textfile - span pages - templated based - rating of replies - access from any webbrowser worldwide (home office) | | Information:: Prosupporter | | Title: | Prosupporter | | Author: | Niko | | Price / Cost: | Free | | Platform / OS: | Unix/mySQL | | Version: | 1.5 | | Last Updated: | Fri Oct 15 2004 | | Home Page: | Click to Visit  | | Web site Language: | English | | Current Rating: | 0.00 | | Total Hits #: | 73 | | Listings ID #: | 28299 |
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