Digishop, 2006-09-07
Reviewed By: Kathy Moore

A HUGE disappointment
The problems I have had with this company are too numerous to list. I ordered an installation which I had to call back and ask for as even after the order was placed and I was assured it would be installed, I somehow wasn't even on the list. I guess that should have been a sign for me, but it wasn't. I ordered a custom modification written for the cart I purchased. I'm told it did work, but it was never fully tested as on day 31 after my purchase, they came out with an upgrade. When I called about this, I was told that their policy was free upgrades if the release came out within 30 days of purchase. I complained, it didn't seem very fair that I had not only bought a now obsolete release of the product, but had paid for a modification, effectively locking me in to that previous release. Finally, after several phone calls, I was told that the mod I had paid for was included in the new release and if I would purchase the upgrade to the new release,the function that I needed would be included. So I did. Asked for an install date, was promised a call back. Didn't get one, called back the next day, again promised a call back...didn't get one. Finally was told that it would be installed on Tuesday, which it was, but the function which I was told was included was not. Several unreturned phone calls later, I was told that they would write my mod again at no charge to me. I called several times for status updates on the mod, my phone calls went mostly unreturned. Then, finally, the Grand Opening Day arrived. I opened my shop with great anticipation, and had to close it just minutes later when a bug in a basic payment module was found and effectively disabled my ability to accept Paypal, my primary form of payment. A couple of hours later that was fixed, then I discovered that the mod they had written for me also had a bug. When I called them, I was told that they were actually aware of the bug, but hadn't let me know, had let me have a big grand opening and suffer the embarrassment of the cart not working right. So now, here we are 7 days after the grand opening and the mod still doesn't work. I have requested a full refund and wanted to move to another cart, but they refuse stating it is outside of their 30 day guarantee so they can't do anything. They have offered me a credit towards more custom programming...why would I want more custom programming when the mod they wrote for me still doesn't work? They will not let me talk to anyone that is empowered to make the decision to refund my money so I am stuck with a cart that I am VERY dissatisfied with, and a vendor with poor service.