|  | | HelpWorks Professional |  | | Description: HelpWorks Professional | | HelpWorks Profesional is a complete knowledge base system. It can help reduce your support time drastically and give your customers answers to their problems quickly.
Categorize your knowledge base questions and add as many questions under each category as you like!
Let users post their comments on each question in your knowledge base. Comments let your users provide extra tips or information that relate to a particular question.
Attach files to each knowledge base question that you post. Backup your answer by attaching a screenshot, code snippet, documentation, or any other type of file!
Customize how your knowledge base looks by specifying links to your own web site templates.
The HelpWorks Professional admin area has 3 user types: writer (level 1), editor (level 2) and superuser (level 3). You can let multiple people manage your knowledge base, but restrict certain users from certain activities!
HelpWorks Professional makes use of MySQL's powerful full-text search capabilities -- your users can search for knowledge base answers based on keywords or complete phrases. It's up to them!
The 10 most popular questions are shown on the front page of your knowledge base area. This helps new users find answers to the most popular questions quickly and easily!
Your users can print or email any knowledge base question to a friend or colleague.
Each knowledge base question you post can link to other related questions.
Each knowledge base question displays a "Did this help you?" option, which allows your users to rate each question as useful or not useful. Use this feedback to adapt questions to meet your users needs and reduce your support time even more! | | Information:: HelpWorks Professional | | Title: | HelpWorks Professional | | Author: | Havard Lindset | | Price / Cost: | $79 USD | | Platform / OS: | Linux | | Version: | 1.3 | | Last Updated: | 500KB | | Last Updated: | Tue Dec 03 2002 | | Home Page: | Click to Visit  | | Download: | Click to Download | | Web site Language: | English | | Total Votes: | 4 | | Current Rating: | 4.00 | | Total Hits #: | 123 | | Listings ID #: | 5543 | | Reviews for HelpWorks Professional |
| |
|
