WebUMake Instant Helper

WIH makes it easy for visitors to your site to chat with you, instantly, live! Understand how your visitors move around your site as you watch them interactively.

Cost: $150

OS: NT/2000, *nix, BSD

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OTRS

This open source OTRS facilitates email management and is feature rich so as to manage telephone calls and email of customers. This enables all related departments to respond speedily to all requests.

Cost: Free (GPL)

Version: 1.0

OS: Linux, Unix

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Auscomp IT Commander

This is an intranet helpdesk system that helps you deliver a comprehensive help desk, knowledgebase, data, security, asset and cost management functions all in a single module.

Cost: Shareware / US $ 499.95

Version: 4

OS: Windows 95/98/ME/NT/2000/XP, Linux, Solaris, FreeBSD

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AdSupport

This is one of the powerful ticket systems that has a live chat system which will help you provide your customers with the support they require from you.

Cost: US $ 49.95

Version: 1.0.1

OS: Unix

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AtomicDesk/SQL "plus"

Helpdesk, FAQ, knowledge base, smart autoresponders, live support chat - all in one product. Fatures: web-based and POP3 mailbox requests handling, intelligent autoresponders, usage statistics, fuzzy logic search engine, direct chat.

Cost: US $295.00

Version: 1.1

OS: Unix, Linux, BSD, Windows

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SunnyScript's MessageSuite (plus)

SunnyScript's MessageSuite (plus) is a professional trouble ticket system also coming with statistics and integrated FAQ and KnowledgeBase solutions.

Cost: $99 USD

Version: 3

OS: Windows, Unix

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WonderDesk

WonderDesk is a fully automated web based help desk. It was designed to help keep your company organized, and enhance the communications between you and your customers. It easily installs on your website.

Cost: 499

Version: 3.7

OS: Win NT, Win 2000, Unix, Linux

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SuperDesk

This script helps the websites’ staff to manage requests from the users in a controlled and organized manner. Can manage support for the requests made via email. Any number of email addresses can be attached to super desk. It is controlled by an integrated Control Panel.

Cost: £99/£159

Version: 1.0

OS: *nix, Windows, DBM/MySQL/MSSQL/Oracle

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csLiveSupport

This is a customer support application which is live and allows you to interact with your customers in real time. The visitors to your website can contact you using only their web browser alone. Uses HTTP Protocol. It is a Browser-based chat, no client software to be installed.

Cost: $99

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PerlDesk

Perldesk is a help desk system that helps to streamline support and help improve customer communications. This script facilitates submission of support requests from users either through email or the web based help desk. All email requests are logged into the perldesk database for staff review.

Cost: US $39.99

Version: 1.7

OS: Unix

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